The online ordering system is designed to help users select the products needed and put together a list of products to be ordered. After placing an order, you will need to email or fax a signed purchase order to iSTEEP (Fax: 786-513-2881) prior to our processing and shipping the products (this requirement may be waived for returning customers). Credit card purchases are not accepted. Normal delivery is within two weeks of iSTEEP’s receipt of a purchase order.

Those seeking only a written price quote for materials, will have the opportunity to proceed through the ordering process, and can print the list of materials indicating the cost.

iSTEEP policy is that products are distributed only to qualified professionals. In most cases, this means the receiving district must be one in which training in STEEP has occurred (or is planned). This helps to insure that the products are used with integrity and test security is maintained. iSTEEP reserves the right to determine user qualification. Normally products are not sold directly to individuals. 

Normally an order will be placed online and a customer will then use the invoice which is automatically provided to generate a purchase order reflecting the exact cost of items, processing and shipping.  A purchase order should not be submitted in lieu of online ordering.  When a purchase order is submitted, the customer should also place the order online.  If district policy prevents this, then contact iSTEEP. 

Our policy is that products are sold to qualified users who are familiar with the materials ordered.  Returns and/or exchanges are not accepted.  In unusual circumstances, a return may be considered by iSTEEP.  To request a return, contact iSTEEP, LLC and request a return authorization number.  Clearly state the reason for the request.  If the request is authorized, you will be provided a mailing address for returns.  Materials returned must be in original condition.  Buyer is responsible for a restocking fee of 25% (minimum charge $100), payment for damaged items, original shipping and processing costs, and return shipping costs.   To contact iSTEEP, click here.